Privacy Policy

1. Introduction

Birch Creek Building ("we," "our," or "us") operates the website https://birchcreekbuilding.com (the "Site"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, contact us, or engage our services.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our Site:

A. Information You Provide Directly:

• Contact Forms: When you request a consultation, estimate, or contact us, we collect your name, email address, phone number, project address, and any details you provide about your project.
• Newsletter Sign-Up: If you opt-in, we collect your name and email address.
• Communications: Records of your correspondence with us (email, phone call logs, messages).
• Service Information: Information necessary to provide you with construction services, such as property details, architectural plans, and payment information.

B. Information Collected Automatically:

• Usage Data: Information about your interaction with the Site, such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., web beacons) to analyze trends, administer the site, track users' movements around the site, and gather demographic information. You can control the use of cookies at the individual browser level.

C. Information from Third Parties:

• We may receive information about you from social media platforms (e.g., if you interact with us on Facebook or Instagram) or from subcontractors/vendors in the context of a project.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• To provide, schedule, and manage the services you request (consultations, estimates, projects).
• To communicate with you about your inquiry or project, including sending administrative information, updates, and safety notices.
• To send you marketing and promotional communications (where you have given your consent or where we have a legitimate interest, as permitted by law).
• To operate, maintain, and improve our Site and services.
• To analyze how our Site is used for business analytics and marketing optimization.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing (For GDPR/International Visitors)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), our legal basis for processing your personal data is typically:

• Performance of a Contract: To fulfill our obligations to you when you engage our services.
• Consent: When you have given clear consent, e.g., for marketing emails.
• Legitimate Interests: For our operational business needs (e.g., site security, analytics, fraud prevention), provided your interests and fundamental rights do not override those interests.
• Legal Compliance: Where required by law.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., email marketing platforms, CRM software, cloud hosting providers, project management tools). These parties are contractually obligated to keep information confidential.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Professional Advisors: With our lawyers, accountants, and insurers as necessary.
• With Your Consent: For any other purpose disclosed to you with your consent.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access & Portability: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out of Marketing: Unsubscribe from our marketing emails by using the link in every email or contacting us.
• "Do Not Sell or Share" / "Limit Use of Sensitive Information": While we do not "sell" personal information as traditionally understood, residents of California, Colorado, Virginia, and other states with similar laws may have the right to opt-out of certain types of sharing for targeted advertising. To exercise this right, please contact us.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us using the information in Section 14. We will not discriminate against you for exercising your rights. We may need to verify your identity before fulfilling your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or contractual obligations). We regularly review our data retention practices.

8. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Third-Party Links

Our Site may contain links to other websites (e.g., suppliers, trade associations). This Privacy Policy applies only to our Site. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Our website is hosted and operated in the United States. If you are located outside the U.S., please be aware that information we collect will be transferred to and processed in the U.S. The data protection laws may differ from those of your country.

12. Cookies & Tracking Opt-Out

Most browsers allow you to:

• View what cookies are stored
• Block or delete cookies

If you choose to disable cookies, some features of the Website may not function as intended.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or to exercise your privacy rights, please contact us at:

Birch Creek Building LLC
4 Rolling Ridge Lane, Pelham, NH 03076
Email: Tom@birchcreekbuilding.com
Phone: (603) 401 - 2436